Our Student Care package gives you the help you need, when you need it.
You are never just a number to us
The care that we offer our students really sets us apart from the competition.
It can be demoralising and frustrating if you feel that you are studying without the support you need. We want you to enjoy studying with us, so we offer two types of help through our Student Care:
- If you have technical challenges, questions about accessing material online, or need to talk about a change in circumstances that is affecting your studies, we have a Student Care Manager who you can turn to for help.
- If you have questions about the work itself, a programme manager or senior tutor runs a monthly 'town hall' - an online session where any questions submitted in advance can be answered and discussed.
You will not have to struggle on your own or turn to Google or social media to try and hunt for answers. We are here for you.
It is particularly helpful to students who subscribe to our Essential Plan, which is accessed online and on demand.
Students on the Professional Plan are already learning in an online classroom group and the Immersive Plan gives one-to-one personalised learning. But if you are on one of these plans and a problem arises, Student Care is here for you too.